Pet Sitting FAQs                                                            

Q:   Where are you located?
A:   We operate our business out of our office in New City.

Q:   Why should I use The Barking Lot and not another pet sitting service, or my neighbor?
A:   Pet sitting is what we do.  Period.  Your pets are our only priority and making sure they stick with their routine is our foremost concern.  There is a lot of responsibility that comes with taking care of a client's pet and home, and we are fully equipped to handle all that it entails.  We often hear about a neighbor or fly-by-night pet sitter satisfying a pet's needs when it's convenient for them.  At The Barking Lot we adjust our schedule especially for your pet.

Q:   How does your service work?
A:    
After our initial introductory meeting at your home we will match the appropriate pet sitter to your pet, depending on your pet's needs.  That pet sitter will come to your home and carry out the various tasks we discussed at our introductory meeting.  No pet sitter is ever sent to your home unassisted for the first visit or two.  Whatever instructions you have laid out for us, we will carry them out as closely and accurately as possible.

Q:   What information do I need to provide at the initial consultation?
A:   We will need a copy of your pet's updated vaccination records including Rabies and Distemper.  If you no longer vaccinate your pet, we will need a letter from your veterinarian stating the reason.  We also ask for two keys so your sitter can have one and the other to be kept in our office lock box.

Q:   Do you charge for the initial consultation?
A:   The initial consultation is free.

Q:   May I book my visits through my pet sitter directly?
A:   All visits must be scheduled through our office.  You can call us at (914) 548-9098 or email info@barkinglotpets.com to make reservations or cancellations.  Your visits will NOT be covered under our liability insurance if you do not book through The Barking Lot.

Q:   What hours do you provide services?
A:   We generally schedule pet sitting and dog walking visits between 8:00 am and 11:00 pm, give or take 30 minutes.

Q:   What do you do on a visit?
A:   Our pet sitting visits include, but are not limited to: feeding per your instructions, fresh water, dogs walked, love and play time, brushing, litter box scooped every time, medication given if needed, mail and newspaper brought in, plants watered, lights alternated.  And, of course, lots of TLC.

Q:   If my pet has an accident, do you clean up?

A:    Absolutely, to the best of our ability.  If there are accidents above and beyond the normal amount, The Barking Lot reserves the right to charge a reasonable fee for clean up time.

Q:   Do you offer boarding services?
A:   We do not offer boarding services.  We strongly believe that pets are happiest when they are left at home, surrounded by familiar sights, sounds and smells, and protected from the stress and potential exposure to illness often encountered at many boarding facilities.  Our personalized service allows you to leave your pet in his/her environment and stick to their familiar routine.

Q:   Will I get the same sitter each time I travel?
A:   We prefer to have the continuity of the same sitter with the same pets and will do everything we can to make that happen.  If the sitter is not available then a proper substitute sitter will be trained to learn your pet's routine.
 
Q:   What type of animals do you care for?
A:   We care for all animals so long as they do not pose a danger to our staff.  We do not provide service for any animals with a history of biting, fighting or attacking other animals or people.  The Barking Lot reserves the right to immediately stop service for any animal that attacks and/or bites a Barking Lot staff member.

Q:   What experience do you have with pets?
A:   Sharon Needelman has worked with a variety of domestic pets for over ten years including dogs, cats, birds, rabbits, hamsters, guinea pigs, gerbils, turtles and fish.  She has a good working relationship with a select few certified dog trainers in Rockland County as well as reputable veterinarians, vet technicians, shelter workers and rescue groups.  Currently she works with Hi Tor Animal Care Center in Pomona assisting families in matching the right pets to their homes.


Q:   How far in advance do I need to make reservations?
A:   We ask that clients book reservations at least 3-4 days in advance.  During the summer season and on holidays, we ask that all clients book reservations at least one week (7 days) in advance.  Requests for same-day service will always be granted for emergencies only.

Q:   How will I be billed?
A:   Vacationing clients are required to submit a payment prior to any services rendered.  We accept check, cash or certified money orders for payment processing.

Q:   Do you have references?
A:   Absolutely.  References are available upon request.
Thank you for choosing The Barking Lot!